The Jupiter Bike Blog

I liked the bike concept. Bought one to try it for a day and I did. I had to make a couple adjustments because of shipment. I immediately ordered a 2nd bike. The throttle is problematic unless I put the shifter in 1, 2 or 3. The speed reading is different the the other bike and feels slower. They put a flyer in the box to call them first, instead of returning the bike. I have. NO RETURN CALLS. I noticed this on other people reviews, that they do not answer the phone or call back. Because of this, I will return both bikes. I want a matched set, not different bikes. Too bad, because I do like the bike.

My wife and I enjoy riding our bikes although it is a little less stable than a regular bike. However, my rear brake squeals so loudly that I can't use it. I've tried calling the company many times and they don't answer or return calls. I got one email response that said to repair it by cleaning or sanding the pads. However, the user manual completely lacks any instructions for this and the bike is constructed so differently that my previous experience is worthless. They ignored repeated attempts to get more information. I exchanged the bike to Costco for a new one and the same problem existed, indicating to me that they do not condition the brakes or check for problems at the factory. Ridiculous that I should be expected to repair a brand new bike, probably voiding the warranty by taking it apart, while be giving no help to do so.

Why does it say my app is no longer in the App Store I have an iPhone & I use to use it all the time now it’s no longer an app why ??!

I bought the X5 Discovery in January and right away the brakes made a very loud squeaking sound every time I used them. I called the service department multiple times and left messages for them twice but have not heard back after 3 weeks. I emailed their service department and mentioned that if this problem did not get fixed I would likely return the bike. They responded that the bike would need normal maintenance just like any car and said that I should go ahead and return it without trying to help me fix the problem. I would expect the bike to need maintenance after a year or two of usage, but it needs maintenance after one use? I was hoping to keep the bike, but it sounds they don't want to deal with me and would rather ignore customer requests for help. Disappointing.

I bought another brand and returned it after few weeks of using it. My main concern is that it that I had to struggle it with all the incline. Living in a lot of hills , I had to walk my former bike a lot of times. I returned the bike yesterday and purchased my Jupiter Bike same day. I used it the bike today cruising Laguna Beach and I’m so satisfied with it being light weight. I mentioned about an issue about missing item and I’m glad that Rob Daniels went above and beyond my concerns. What a superb after sales service! What an Amazing E-bike!

We enjoy riding bikes, being outdoors and continuing to be active even in our 70’s. My wife was hesitant at first fearing the bike would be too heavy for her, it was not. We are very pleased with our Jupiter Bikes! We purchased the X7 and an X5 Discovery models. All of the Sales and Service people, particularly Jim Stevens, were very courteous and explained in detail the capabilities of these electrically assisted bikes. We look forward to years of riding and enjoying, we would commend these to anyone who inquires. We’ve already drawn some curiosity! Thanks much, Stew and Jane Rantz

e

e

e

e

I can't say enough about this bike...essentially, I love it! I use it to ride many miles at a fairly slow pace and listen to music or podcasts. I had an issue which the company solved for me. I may buy a second one.

AMAZING !!! Is not enough to describe the AWESOME experience I had today at the Jupiter bike facility, THANK YOU for showing me such great kindness and for the best customer service I’ve ever had Thanks again Henry