Jupiter Bike Limited Warranty Terms
This Limited Warranty ("Warranty") is issued by Jupiter Bike. It applies to the products listed below purchased in the U.S. or Canada on or after September 24, 2023 (the "Product(s)") and is provided at no extra charge. All Jupiter Bike e-bikes and/or accessories purchased prior to September 24, 2023, will be shipped with a standard 1-year warranty. Your rights under this Warranty are in addition to and separate from your legal rights as a purchaser of the Product which may vary by state in the United States. This Warranty does not affect these rights. Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance. Jupiter Bike also recommends registering your Jupiter Bike bicycle upon purchase at www.jupiterbike.com. While registration is not required to take advantage of this Warranty, it will allow Jupiter Bike to provide you with better service in the future in the case of service or theft.
As explained in more detail below, Jupiter Bike warrants the Products for a limited time from the date of original retail purchase against defects in materials and manufacturing when used normally in accordance with Jupiter Bike's published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. *Original retail purchase* means the Product was purchased new for the first time from an Authorized Jupiter Bike Retailer or directly from Jupiter Bike.
If you are the original retail purchaser of the Products, the following applies:
- Jupiter Bike-branded frames and framesets: Jupiter Bike warrants the structural integrity of the frame or frameset to the original retail purchaser for a period of one (1) year* from the date of original retail purchase. Paint and graphics are not included in this definition. Frameset means any Jupiter Bike-branded frame equipped with a Jupiter Bike-branded rigid fork. Suspension forks and suspension parts are not included in the definition of frame or frameset.
- Jupiter Bike-branded accessories and items not otherwise specifically covered: 1-year Warranty from the date of original retail purchase.
Jupiter Bike-branded batteries equipped on electric bicycles: 90-Days Warranty from the date of original retail purchase.
A maximum of three (3) replacement parts of Covered Equipment due to Manufacture Damage will be allowed during the Standard warranty period.
THIRD-PARTY COMPONENTS ON JUPITER BIKE-BRANDED BICYCLES
There may be an applicable warranty from the third-party manufacturer for non- Jupiter Bike components, such as drivetrain, brakes, or suspension parts. For Warranty information for third-party components please visit the manufacturer's website for more information of these products. Third-party components are not covered by this Warranty. Your Authorized Jupiter Bike Retailer will be able to provide you with more information.
As a valued customer, you will not be charged for any labor incurred in the processing of warranty claims. This exemption from labor charges will be applicable for one year from the original retail purchase date, if you have the service completed by a certified Jupiter bike location.
TERMS OF WARRANTY
To take advantage of this Warranty, a dated proof of original retail purchase must be presented to Jupiter Bike. Proof of original retail purchase is needed. In all events, Jupiter Bike reserves the right to limit warranty service to the country where the Product was purchased. During the duration of the Warranty, Jupiter Bike will either repair the Product or, at Jupiter Bike's discretion, replace it with the same or most similar Product then available. That is because we do not keep inventory forever, so we may not have the exact replacement part or exact color available. If the Product is replaced, it needs to be returned to Jupiter Bike before the replacement is provided unless otherwise agreed to by Jupiter Bike in writing. You will not be charged for shipping the Product to Jupiter Bike or receiving any replacement product incurred in processing the Warranty.
This Warranty is void under the following circumstances and does not apply to damage caused by any of the following occurrences:
- Improper assembly or installation
- If you are a subsequent owner
- Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use
- Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product; or
- Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
WEAR AND TEAR
Wear and tear refer to damage that naturally and inevitably occurs because of normal riding. For example, your cassette and chain will, even if properly maintained, eventually wear out requiring replacement. The same applies to scratches and other potential damage to the paint or graphics of your bicycle that can result from normal use and exposure to the elements. Your bicycle may over time also develop minor creaks or other noises while riding which usually means it requires maintenance. Wear and tear items are not covered by this Warranty. The following is a non-exhaustive list of other typical wear and tear items not covered by this Warranty:
- Brake Pads
- Free Hub Bodies
- Handlebar Grips
- Rubber moving parts
- Shifter, brake cables and casings
- Stripped threads/bolts
- Transmission gears
WARRANTY PROCESS INITIATION
The first step is to contact customer Service at your original certified Jupiter Bike location of purchase. Your retailer or representative will inspect the Product and contact you for next steps. Contact your original Authorized Jupiter Bike Retailer or if purchased online, a form can be filled out (JupiterBike Warranty - JupiterBike).
SHIPPING DAMAGE COVERAGE
While we take every reasonable precaution to ensure that products are well-packaged, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately. Shipping-related damage must be reported to the freight company and to us within 7 days of delivery. Take pictures of the damage and ask the freight company for confirmation or claim number. Please email [email protected] describing the damage, including photos and confirmation number from freight company. Do not throw away original packaging.
Notwithstanding such limitation, Jupiter Bike agrees to replace such damaged Products if you:
- Notify Jupiter Bike of damage to a Product in the shipping process within seven (7) days of the date of delivery of the Product
- Promptly provide Jupiter Bike with dated pictures and/or a video of the damaged Product
- Return all original packaging and paperwork included with the Product
- Inspect the Product immediately upon receipt of the Product; or
If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, Jupiter Bike will not be responsible for the replacement of any Products damaged during such shipping method.
DISCLAIMER OF IMPLIED WARRANTIES
THIS IS A FULL AND COMPLETE STATEMENT OF JUPITER BIKE'S WARRANTY FOR THE PRODUCT. NO OTHER REPRESENTATION OF ANY KIND BY ANYONE SHALL CREATE ANY WARRANTY REGARDING THE PRODUCT. JUPITER BIKE'S LIABILITY UNDER THIS WARRANTY SHALL TO THE FULLEST EXTENT PERMITTED BY LAW BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL JUPITER BIKE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. THIS LIMITATION DOES NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY JUPITER BIKE'S NEGLIGENCE. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, JUPITER BIKE HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.
For questions concerning warranty, contact your Authorized Jupiter Bike Retailer or Jupiter Bike. You can find up-to-date contact information for your market at www.Jupiterbike.com.
5600 Airport Blvd
Suite C, Tampa, FL 33634