This Policy applies to Personal Information we collect both from you and from third parties, online and offline, during any written, electronic, and oral communications, including when you:
contact us for customer service or provide information via our store locations (collectively, the "Services").
1. Information We Collect From You
We may collect personally identifiable information ("PII") such as your name, your contact information, your shipping information, and your billing information (such as credit card account data). We collect PII when you provide it to us through your use of the JUPITER BIKE Services, for example when you interact with our websites, place an order, or sign up for our mailing list. We also receive limited PII when you submit a customer service request or interact with JUPITER BIKE live chat. We may combine the PII we collect with additional information from other third-party sources.
We use the PII that we collect to provide the JUPITER BIKE Services (such as to process and ship your orders or respond to customer service requests), to analyze and improve the JUPITER BIKE Services, and to conduct marketing. If you register for email or if you provide your email address to us, we will send you emails about a variety of topics such as JUPITER BIKE events, new products, special sales, promotional offers, and employment opportunities. Please see below for your choices regarding how we collect, use, and share your PII.
We automatically collect certain non-personal information when you use JUPITER BIKE Services. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer or numeric identifier of your mobile device) and about how you use JUPITER BIKE Services (such as what time you visit our website). We, and our advertisers and ad servers, may also collect non-personal information outside the JUPITER BIKE Services to measure the success of our advertising campaigns. We use the non-personal information that we collect for a variety of purposes such as to provide and improve the JUPITER BIKE Services, and to analyze and offer our advertising.
Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
Information You Post
Information Shared in Public Area, which includes the personal information you choose to share with other users when you interact in the public areas with other users, such as to provide a review of a product. Please note such information may be viewed by all users and may be publicly distributed outside the Sites. If you interact with other users or register through a third-party social media site, your contacts on the third-party social media site may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
2. How We Share Information
We do not disclose your PII to third parties, except as follows:
- After giving you notice and an opportunity to choose not to share the information;
- To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request;
- For us to send offers to JUPITER BIKE customers.
- When we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities;
With your PII – like the information you give us to fulfill an order – you have the option to change or correct your information and the choice of not hearing from us again. There are several ways you can control our use of your PII in connection with marketing and promotions.
To remove your name from our lists. You can choose to decline communications from us at the point that we request your PII. After we have collected your PII, you can choose to stop our communications or our service, or stop us from sharing your information with other companies for their marketing purposes. To exercise any of these options, please contact us by mail, email, or telephone using the contact information below.
To stop email communications. If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the "Unsubscribe" link at the bottom of the promotional email.
Correcting or Updating Your Information
If you would like to request changes to the PII that you have previously provided to us, please contact us by mail, email, or telephone using the contact information below.
3. Cookies And Other Tracking Technologies
Cookies are small web files that a website or its provider transfers to your device's hard drive through your web browser that enables the website's or provider's system to recognize your browser and remember certain information. The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted.
Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
The cookies used on our Services may be categorized as:
Strictly Necessary Cookies, which are needed for the Sites or Services to operate as reasonably expected by you.
Functional or Preference Cookies, which remember your name or choices.
Performance or Analytic Cookies, which collect passive information about your use of the Sites or Services.
Advertising or Targeting Cookies, which are used to make advertising messages more relevant and personalized to you based on your inferred interests.
We use first-party and third-party cookies for the following purposes to: make our Sites function properly, or to improve our Services; make login to our Sites easier (such as by remembering your user ID); recognize you when you return to our Sites; track your interaction with the Sites or Services; enhance your experience with the Sites and Services; remember information you have already provided; collect information about your activities over time and across third-party websites or other online services in order to deliver content and advertising tailored to your interests; and provide a secure browsing experience during your use of our Sites or Services.
Your Cookie Choices
Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. Please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it may affect the user experience.
You can exercise your preferences in relation to cookies by taking the steps outlined below.
First-Party Cookies. You can use the browser with which you are viewing a Sites to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of the Sites. Also, if you disable cookies other parts of the Sites and/or Services may not work properly. You can find more information about how to change your browser cookie settings at allaboutcookies.org.
Third-Party Cookies. To opt-out of third-party advertising networks and similar entities that use advertising cookies go to aboutads.info/choices. Once you click the link you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising entities. For more information about third-party advertising networks and similar entities that use these technologies, please see YourAdChoices.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out of interest-based targeting provided by participating ad servers through the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org). In addition, on your iPhone, iPad or Android mobile device, you can change your device settings to control whether you see online interest-based ads.
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences.
Do Not Track Signals
Currently, we do not monitor or take any action with respect to Do Not Track signals or other mechanisms, which means that we collect information about your online activity both while you are using the Services and after you leave our Services.
4. Internet-Based Advertising
We may work with third-party advertising companies that collect and use information about your online activities across sites over time, in order to deliver more relevant advertising when you are using JUPITER BIKE Services and elsewhere on the Internet. This practice is known as interest-based advertising. You may visit www.aboutads.info to learn more and to opt out of this type of advertising by companies participating in the Digital Advertising Alliance self-regulatory program. We do not operate or control this site, and are not responsible for the opt-out choices available there. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. If you delete, block or otherwise restrict cookies or use a different computer or Internet browser, you may need to renew your opt-out choice.
The online JUPITER BIKE Services are not intended for the use of individuals under the age of 16, and we do not knowingly collect information online from individuals under the age of 16.
Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our website. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.
6. Retention of Your Personal Information
We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your personal information are described below.
Contact Information such as your name, email address and telephone number for marketing purposes is retained on an ongoing basis until you unsubscribe. Thereafter we will add your details to our suppression list to ensure we do not inadvertently market to you.
Content that you post on our Site such as reviews, photographs, videos, blog posts, and other content may be kept after you close your account for audit and crime prevention purposes.
To the extent we record our telephone calls with you, such recordings may be kept for a period of up to six years.
Information collected via technical means such as cookies, webpage counters and other analytics tools is kept for a period of up to one year from expiry of the cookie.
7. How We Protect Your Personal Information
The security of your Personal Information is important to us, which is why we maintain administrative, technical and physical safeguards designed to protect your information's security, confidentiality and integrity.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. You should not share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to Our Site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
8. Notice to California Residents
This section applies only to California residents. Under the California Consumer Privacy Act of 2018 ("CCPA"), "Personal Information" is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal Information does not include publicly available information from government records, or information covered by certain sector-specific privacy laws. A "business purpose" is the use of Personal Information for the business's operational purposes, or other notified purposes, provided the use of Personal Information is reasonably necessary and proportionate to achieve the operational purpose for which the Personal Information was collected or another operational purpose that is compatible with the context in which the Personal Information was collected.
Categories of Information We Collect and/or Disclose for a Business Purpose. The following table provides for the last twelve (12) months the categories of Personal Information we have collected from consumers, the categories of information we have sold, and the categories of information we have disclosed for a "business purpose."
|Category of Personal Information
|Business Purpose Disclosure
|Identifiers, such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
|California Customer Records (see Cal. Civ. Code § 1798.80(e)), such as your address, telephone number, and (for job applicants only) your education and other information.
|Protected classification characteristics under California or federal law, such as age, race, sex, religion national origin, and marital status.
|Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.
|Geolocation Data, such as the physical location of your device.
|Sensory Information, audio, electronic, visual, thermal, olfactory, or similar information.
For more information about the Personal Information we collect and how we collect it, please refer to Sections 1 and 2, above; for the business purposes for which we collect your Personal Information, please refer to Section 3, above; and to review the categories of third parties with whom we may share your Personal Information, please refer to Section 4, above.
Rights and Choices. As a California resident, you have the rights listed below in relation to your Personal Information; however, your rights are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our network systems.
You may exercise your CCPA rights to know, access and delete by emailing [email protected], by visiting this page on our website: https://www.jupiterbike.com/pages/contact. Please note that we will need to confirm your identity and California residency to process your requests to exercise your rights to know, access, or delete your Personal Information. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. You may designate an authorized agent to make a request to access or a request to delete on your behalf. We will respond to your authorized agent's request if they submit proof that they are registered with the California Secretary of State to be able to act on your behalf, or submit evidence you have provided them with power of attorney pursuant to California Probate Code section 4000 to 4465. We may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on their behalf, or are unable to verify their identity.
Right Against Discrimination. You are entitled to exercise the rights described below free from discrimination. This means that we will not penalize you for exercising your rights by taking actions.
Right to Know. You have the right to request the following information about how we have collected and used your Personal Information during the past twelve (12) months:
The categories of Personal Information that we have collected.
The categories of sources from which we collected Personal Information.
The business or commercial purpose for collecting and/or selling Personal Information.
The categories of third parties with whom we share Personal Information.
Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of third party recipient.
Whether we have sold your Personal Information, and if so, the categories of Personal Information received by each category of third party recipient.
Right to Access. You have the right to request a copy of the specific Personal Information we collected about you during the twelve (12) months before your request.
Right to Deletion. You have the right to request that we delete your Personal Information by contacting us at the methods described above. If required by law we will grant a deletion request, but please note that in many situations we must keep your Personal Information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
Right to Opt-Out of Sales. You have the right to opt-out of having us sell your Personal Information sold. JUPITER BIKE does not directly sell your Personal Information in the conventional sense (i.e., for money). Like many websites, we share certain information, such as your IP address, device ID, click ID, or other similar online identifiers with certain third party advertising and analytics vendors to improve your user experience, to learn how you use our Site, and to help deliver interest-based ads to you. Some of those third parties may use your Personal Information for their own purposes or to provide services to other businesses. Under the CCPA, the sharing of this type of information is a "sale," and you can opt-out of having your information shared in this way.
If you wish to opt out of the use of your Personal Information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below. Please note that any opt out is specific to the browser you use. You may need to opt out on every browser that you use.
Website. You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:
The NAI's opt-out platform: http://www.networkadvertising.org/choices/
The EDAA's opt-out platform http://www.youronlinechoices.com/
The DAA's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
The opt out will place a cookie on your computer that is unique to the browser you use to opt out. If you change browsers or delete the cookies saved by your browser, you will need to opt out again.
Mobile Devices. Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to you interests: "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android devices, and "Limit Ad Tracking" on iOS devices.
"Shine the Light" Requests. Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit an email request to the following email address: [email protected]. Please include the words "Shine the Light" in the subject line of the request, and state the name of our specific website with respect to which you are requesting the information, as well as your name, street address, city, state, and zip code.
CCPA Notice of Financial Incentive. In certain cases, we may offer a gift card, coupon, discount, points towards a future purchase, or other financial incentive in exchange for your participation in our Loyalty Program, or for other reasons, such as in response to a survey that seeks feedback, or for providing information about your shopping behaviors.
9. Contact Us